These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to firstname.lastname@example.org.
Laurent Boisdron was recently named the general manager for Sable Hotel at Navy Pier.
1. What are you looking forward to most in your new role?
We at Maverick are truly excited to welcome our guests, both locals and international travelers, at Sable, Curio Collection by Hilton – a contemporary luxury hotel in an iconic location such as Chicago’s Navy Pier. We believe that this project not only offers the best vista of Chicago in so many exciting ways, it surely will make the best impression and experience of what our city offers. Building an incredible team, delivering on our brand promise while creating memories to our guests are for me very important.
2. How do you think past experiences have prepared you for this role?
Exposure to the hospitality industry in international cities has allowed me to understand the unique requirements of different guests' profiles, their needs and their definition of luxury. Chicago is an international city, being both a home and an economic hub to a diverse background of people, and is considered a top US major destination.
3. How did you get into this industry?
I believe I was born with hospitality genes, which accounted for my decision to carve my career in this field. My introduction to the business came early as my great uncle and great aunt ran a third-generation restaurant in beautiful Suce-sur-Erdre, Loire Atlantique department in western France. I worked weekends and summers in the establishment, which made me value hard work because of the long hours and the importance of being hospitable and disciplined. My experience was very rewarding and lots of fun too, as I was exposed to so much.
4. What are you hoping to achieve in your new role?
Achievements are a team effort, the Sable team with the support of Maverick Management shares common goals, as a choice destination for both locals and international business and travelers. My focus will be to create a culture of excellence by aligning business, brand and behavior to deliver guest delights by being different and by encouraging creativity, empowerment and most importantly driving brand loyalty. Personally, this by itself is already an achievement, working with Maverick is such a privilege, opening the Sable very soon and welcoming our guests, that gives me so much excitement already.
5. What do you enjoy most about the industry?
The hospitality industry is particularly an enriching industry at all levels. It is for me a lifestyle, I enjoy the people. Hospitality is all about people by ensuring we create a culture of trust, empowering our associates while delivering amazing experiences. Hospitality is about micro-experiences that make each guest feel valued and “at home,” which Sable will become known for.